CHLOEDIGITAL Limited understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits and/or makes use of this website, www.chloedigital.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
1. Definitions and Interpretations
In this Policy, the following terms shall have the following meanings:
"Account" means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 13, below;
“Data Protection Regulation” means all legislation in force in the United Kingdom from time to time relating to data protection and privacy including, but not limited to, the Data Protection Act 2018 and the Data Protection, Privacy and Electronic Communications (Amendment Etc.) (EU Exit) Regulations 2019, and any successor legislation relating to data protection and privacy, and only if you are an EU or EEA resident and if applicable the General Data Protection Regulation (EU Regulation 2016/679);
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site or otherwise. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Regulation; and
“We/Us/Our” means CHLOEDIGITAL Limited.
2. Information About Us
2.1 - Our Site is owned and operated by CHLOEDIGITAL Limited, a limited company registered in England and Wales under company number 08380199, whose registered address is Oakdene, Burton Lane, Goffs Oak, Hertfordshire, EN7 6SE, United Kingdom.
2.2 - Our VAT number is GB 283364193.
3. What Does This Policy Cover?
4. Your Rights
4.1 - As a data subject, you have the following rights under the Data Protection Regulation, which this Policy and Our use of personal data have been designed to uphold:
4.1.1 - The right to be informed about Our collection and use of personal data;
4.1.2 - The right of access to the personal data We hold about you;
4.1.3 - The right to rectification if any personal data We hold about you is inaccurate or incomplete;
4.1.4 - The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in Part 6);
4.1.5 - The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
4.1.6 - The right to object to Us using your personal data for particular purposes; and
4.1.7 - Only if you are an EU or EEA resident and if applicable rights with respect to automated decision making and profiling.
4.1.8 - Only if you are an EU or EEA resident and if applicable rights with respect to automated decision making and profiling.
4.2 - If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in Part 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the United Kingdom’s supervisory authority, the Information Commissioner’s Office.
4.3 - For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
5. What Personal Data Do We Collect?
5.1 - Name;
5.2 - date of birth;
5.3 - address;
5.4 - email address;
5.5 - phone number
5.6 - IP address;
5.7 - device type;
5.8 - web browser type and version; and
5.9- operating system
6. How Do We Use Your Personal Data?
6.1 - All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Regulation at all times. For more details on security see Part 7, below.
6.2 Our collection and use of your personal data will always have a lawful basis because it is in Our legitimate interest to collect and use such information. Specifically, We may use your data for the following purposes:
6.2.1 - Providing and managing your Account;
6.2.2 - Providing and managing your access to Our Site;
6.2.3 - Personalising and tailoring your experience on Our Site;
6.2.4 - Supplying Our products and services to you (please note that We require your personal data in order to enter into a contract with you);
6.2.5 - Personalising and tailoring Our products and services for you;
6.2.6 - Replying to emails from you;
6.2.7 - Supplying you with emails that you have opted into. You may unsubscribe or opt-out at any time by pressing unsubscribe on any correspondent email, or contact Us using the contact details below in Part 14 and requesting it;
6.2.8 - Market research; and
6.2.9 - Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience.
6.3 - With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Regulation.
6.4 - Third parties whose content appears on Our Site may use third party Cookies as detailed below in Part 13. Please refer to Part 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
6.5 - You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
6.6 - We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases): We shall as a default keep your data on file for 36 months of your last activity.
7. How and Where Do We Store and/or Transfer Your Personal Data?
7.1 - We only keep your personal data for as long as We need to in order to use it as described above in Part 6 or for as long as We have your permission to keep it.
7.2 - The security of your personal data is essential to Us, and to protect your data, We take a number of important measures, including the following:
7.2.1 - limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality; and
7.2.2 - implementing procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where We are legally required to do so.
7.3 We may store or transfer some or all of your personal data to countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These including the United Kingdom are known as “third countries” and may not have data protection laws that are as strong as those in the EEA. This means that We will endeavour to take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be under the Data Protection Regulation as follows:
7.3.1 - We may share your data within the group of companies of which We are a part. Where this involves the transfer of personal data outside the United Kingdom or the EEA, our group ensures that personal data is protected by requiring all companies within the group to follow the same rules with respect to personal data usage. These are known as “binding corporate rules”. More information on binding corporate rules is available from the European Commission.
7.3.2 - We may share your data with external third parties that are based outside of the United Kingdom or the EEA. The following safeguards are applied to such transfers
18.104.22.168 - We will only transfer your personal data to third countries whose levels of data protection are deemed ‘adequate’ by the European Commission. More information is available from the European Commission.
22.214.171.124 - We use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts require the same levels of personal data protection that would apply under the Data Protection Legislation. More information is available from the European Commission.
7.4 - Please contact us using the contact details below in Part 14 for further information about the particular data protection mechanisms used by Us when transferring your personal data to a third country.
8. Do we share your Personal Data?
8.1 - We may share your data with other companies in Our group in order to supply better services attached to our core business. This includes Our holding company and its subsidiaries.
8.2 - We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, search engine facilities, advertising, marketing and other goods and services. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the Data Protection Regulation.
8.3 - We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the Data Protection Regulation.
8.4 - Any transfers of your personal data to third-party data processors used by Us that are not located within the United Kingdom or the EEA will follow the principles laid out in Part 7.
8.5 - In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
9. What Happens If Our Business Changes Hands?
10. How Can You Control Your Personal Data?
10.1 - In addition to your rights under the Data Protection Regulation, set out in Part 4, when you submit personal data to Us via Our Site or otherwise, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account).
11. Your Right to Withhold Information
11.1 - You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
12. How Can You Access Your Personal Data?
12.1 - You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the Data Protection Regulation, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details using the contact details below in Part 14.
13.2 - By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for, e.g., Advertising purposes. For more details, please refer to Part 6, above, and to Part 13.6 below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
13.3 - All Cookies used by and on Our Site are used in accordance with the Data Protection Regulation.
13.4 - Before Cookies are placed on your computer or device, you will be shown a popup or push notification requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
13.5 - Certain features of Our Site depend on Cookies to function. The Data Protection Regulation deems these Cookies to be “strictly necessary”. These Cookies are shown below in Part 13.6. Your consent will not be sought to place these Cookies. You may still block these Cookies by changing your internet browser’s settings as detailed below in Part 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
13.6 - The following first party Cookies may be placed on your computer or device:
and the following third party Cookies may be placed on your computer or device:
13.7 - Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
13.9 - In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
13.10 - You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
13.11 - It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
14. Contacting Us
1. Definitions and Interpretations
means an account required for a User to access and/or use certain areas of Our Site, as detailed in Clause 4;
means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;
“Membership Content and Services”
means digital content and/or services made available for sale on a subscription basis via Our Site;
means a user of Our Site;
means any content submitted to Our Site by Users including, but not limited to, comments, reviews; and
means CHLOÉDIGITAL Limited.
2. Information About Us
2.1 - Our Site is owned and operated by CHLOÉDIGITAL Limited, a limited company registered in England and Wales under company number 08380199, whose registered address is Oakdene, Burton Lane, Goffs Oak, Hertfordshire, EN7 6SE, United Kingdom.
2.2 - Our VAT number is GB 283364193.
3. Access to Our Site
3.1 - Access to Our Site is free of charge.
3.2 - It is your responsibility to make any and all arrangements necessary in order to access Our Site.
3.3 - Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
4.1 - Certain parts of Our Site (including the ability to purchase Membership Content and Services from Us) may require an Account in order to access them.
4.2 - You may not create an Account if you are under 18 years of age.
4.3 - When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.
4.4 - We recommend that you choose a strong password for your Account, consisting of a combination of lowercase and uppercase letters, numbers, and symbols. It is your responsibility to keep your password safe. If you believe your Account is being used without your permission, please contact Us immediately at email@example.com. We will not be liable for any unauthorised use of your Account.
4.5 - You must not use anyone else’s Account without the express permission of the User to whom the Account belongs.
4.6 - Any personal information provided in your Account will be collected, used, and held in accordance with your rights and Our obligations under the law, as set out in Clause 17.
4.7 - If you wish to close your Account, you may do so at any time. Closing your Account will result in the removal of your information. Closing your Account will also remove access to any areas of Our Site requiring an Account for access.
5. Intellectual Property Rights
5.1 - With the exception of User Content (see Clause 6), all Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content (including User Content) is protected by applicable United Kingdom and international intellectual property laws and treaties.
5.2 - Subject to sub-Clause 5.3 you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.
5.3 - You may:
5.3.1 - Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
5.3.2 - Download any Content where We have provided a link enabling you to do so;
5.3.3 - Download Our Site (or any part of it) for caching;
5.3.4 - Print one copy of any page(s) from Our Site;
5.3.5 - Download extracts from pages on Our Site; and
5.3.6 - Save pages from Our Site for later and/or offline viewing.
5.4 - Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.
5.5 - You may not use any Content printed, saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers.
6. User Content
6.1 - User Content on Our Site includes (but is not necessarily limited to) reviews and comments.
6.2 - An Account is required if you wish to submit User Content. Please refer to Clause 4 for more information.
6.3 - You agree that you will be solely responsible for your User Content. Specifically, you agree, represent and warrant that you have the right to submit the User Content and that all such User Content will comply with Our Acceptable Usage Policy, detailed below in Clause 12.
6.4 - You agree that you will be liable to Us and will, to the fullest extent permissible by law, indemnify Us for any breach of the warranties given by you under sub-Clause 6.3. You will be responsible for any loss or damage suffered by Us as a result of such breach.
6.5 - You (or your licensors, as appropriate) retain ownership of your User Content and all intellectual property rights subsisting therein. When you submit User Content you grant Us an unconditional, non-exclusive, fully transferrable, royalty-free, perpetual, irrevocable, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence your User Content for the purposes of operating and promoting Our Site. In addition, you also grant Other Users the right to copy and quote your User Content within Our Site.
6.6 - If you wish to remove User Content from Our Site, the User Content in question will be deleted or anonymised. Please note, however, that caching or references to your User Content may not be made immediately unavailable (or may not be made unavailable at all where they are outside of Our reasonable control).
6.7 - We may reject, reclassify, or remove any User Content from Our Site where, in Our sole opinion, it violates Our Acceptable Usage Policy, or if We receive a complaint from a third party and determine that the User Content in question should be removed as a result.
7. Links to Our Site
7.1 - You may link to Our Site provided that:
7.1.2 - you do so in a fair and legal manner;
7.1.3 - you do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
7.1.4 - you do not use any logos or trade marks displayed on Our Site without Our express written permission; and
7.1.5 - you do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.
7.2 - You may not link to any page other than the homepage of Our Site, chloedigital.com. Deep-linking to other pages requires Our express written permission as does framing or embedding of Our Site on other websites. Please contact Us at firstname.lastname@example.org for further information.
7.3 - You may not link to Our Site from any other site the main content of which contains material that:
7.3.1 - is sexually explicit;
7.3.2 - is obscene, deliberately offensive, hateful or otherwise inflammatory;
7.3.3 - promotes violence;
7.3.4 -promotes or assists in any form of unlawful activity;
7.3.5 - discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation, or age;
7.3.6 - is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
7.3.7 - is calculated or is otherwise likely to deceive another person;
7.3.8 - is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
7.3.9 - misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 7.4);
7.3.10 - implies any form of affiliation with Us where none exists;
7.3.11 - infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or
7.3.12 - is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
8. Links to Other Sites
8.1 - Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third-party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
9.1 - Nothing on Our Site constitutes advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action on the basis of any information provided on Our Site.
9.2 - Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure. If, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you, you may be entitled to certain legal remedies. For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
9.3 - We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date. Please note that this exception does not apply to information concerning Membership Content and Services for sale through Our Site. Please refer to Our Terms of Membership for more information.
9.4 - We are not responsible for the content or accuracy, or for any opinions, views, or values expressed in User Content. Any such opinions, views, or values are those of the relevant User and do not reflect Our opinions, views, or values in any way.
10. Our Liability
10.1 - The provisions of this Clause 10 apply only to the use of Our Site and not to Membership Content and Services, which is governed separately by Our Terms of Membership. Limitations and exclusions stated to apply to Content in this Clause 10 may not apply to Membership Content and Services.
10.2 - To the fullest extent permissible by law, We accept no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content (including User Content, but not including Membership Content and Services) included on Our Site.
10.3 - To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content (excluding Membership Content and Services) included on Our Site.
10.4 - Our Site is intended for non-commercial use only. If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
10.5 - We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. However, subject to sub-Clause 9.2, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.
10.6 - We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
11. Viruses, Malware and Security
11.1 - We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.
11.2 - You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
11.3 - You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
11.4 - You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
11.5 - You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
11.6 - By breaching the provisions of sub-Clauses 11.3 to 11.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
12. Acceptable Usage Policy
12.1 - You may only use Our Site in a manner that is lawful and that complies with the provisions of this Clause 12. Specifically:
12.1.1 - you must ensure that you comply fully with any and all local, national or international laws and/or regulations;
12.1.2 - you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
12.1.3 - you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
12.1.4 - you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.
12.2 - When submitting User Content (or communicating in any other way using Our Site), you must not submit, communicate or otherwise do anything that:
12.2.3 - is sexually explicit;
12.2.4 - is obscene, deliberately offensive, hateful or otherwise inflammatory;
12.2.5 - promotes violence;
12.2.6 - promotes or assists in any form of unlawful activity;
12.2.7 - discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation or age;
12.2.8 - is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
12.2.9 - is calculated or is otherwise likely to deceive;
12.2.10 - is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal data in a way that you do not have a right to;
12.2.11 - misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 12.2);
12.2.12 - implies any form of affiliation with Us where none exists;
12.2.13 - infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trade marks and database rights) of any other party; or
12.3.14 - is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
12.4.1 - suspend, whether temporarily or permanently, your Account and/or your right to access Our Site;
12.4.2 - remove any User Content submitted by you that violates this Acceptable Usage Policy;
12.4.3 - issue you with a written warning;
12.4.4 - take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
12.4.5 - take further legal action against you as appropriate;
12.4.6 - disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
12.4.7 - any other actions which We deem reasonably appropriate (and lawful).
13. Privacy and Cookies
15. Contacting Us
To contact Us, please email Us at email@example.com or using any of the methods provided on Our contact page at https://chloedigital.com/contact.
16. Communications from Us
16.2 - We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by Us include an unsubscribe link. If you opt out of receiving emails from us at any time, it may take up to 10 business days for Us to comply with your request. During that time, you may continue to receive emails from Us.
16.3 - For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us at firstname.lastname@example.org.
17. Data Protection
18. Law and Jurisdiction
18.1 - These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
18.2 - If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 18.1 above takes away or reduces your rights as a consumer to rely on those provisions.
18.3 - If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
18.4 - If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.
These Terms of Membership (“Terms”) set out the terms under which Membership Services, accessed primarily via Membership Plans, is sold by Us [to business customers] through this website, chloedigital.com (“Our Site”). Please read these Terms carefully and ensure that you understand them before purchasing a Membership Plan or accessing Membership Services. You will be required to read and accept these Terms when ordering a Membership Plan and Membership Services. If you do not agree to comply with and be bound by these Terms, you will not be able to purchase a Membership Plan and access Membership Services through Our Site. These Terms, as well as any and all Contracts are in the English language only.
1. Definitions and Interpretations
1.1 - In these Terms, unless the context otherwise requires, the following expressions have the following meanings:
means any information designated at or before the time of disclosure by the Disclosing Party as confidential.
means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Content Platform;
means a website and/or app, blog or other electronic medium with a Member as proprietor and being serviced by Us with Membership Services;
means a contract for the purchase of a Membership Plan and/or specific Membership Services, as explained in Clause 6;
“Data Protection Legislation”
means all legislation in force in the United Kingdom from time to time relating to data protection and privacy including, but not limited to, the Data Protection Act 2018 and the Data Protection, Privacy and Electronic Communications (Amendment Etc.) (EU Exit) Regulations 2019, and any successor legislation relating to data protection and privacy, and only if you are an EU or EEA resident and if applicable the General Data Protection Regulation (EU Regulation 2016/679);
means the party who discloses Confidential Information to the other party;
means any patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world;
means a subscription to one or more of the Membership Services and Our Site providing access to such Membership Services;
“Membership Service Confirmation”
means Our acceptance and confirmation of your purchase of a Membership Plan and/or specific Membership Services;
means the digital services including but not limited to online tech support, growth strategy consulting, offsite backups and WordPress related services sold by Us through Our Site;
“Processed Personal Data”
means the personal data described in sub-Clause 18.1 which is to be disclosed by the Disclosing Party to the Receiving Party under sub-Clause 18.2;
means the party who receives Confidential Information from the other party;
means the employees, staff and subcontractors of a party to the Contract;
means the work product of the Membership Services provided to you by Us;
means CHLOEDIGITAL Limited; and
means Our customer/client for Membership Services under the Contract; the term shall include persons deriving title under you including but not limited to your staff, workers, contractors or agents with the actual or implied authority of you to perform such under the Contract.
2. Information About Us
2.1 - We are a service provider that provide tech support, digital strategy and business development with a personal touch to operators of Content Platforms within the creator industry.
2.2 - Our Site is owned and operated by CHLOEDIGITAL Limited, a limited company registered in England and Wales under company number 08380199, whose registered address is Oakdene, Burton Lane, Goffs Oak, Hertfordshire, EN7 6SE, United Kingdom.
2.3 - Our VAT number is GB 283364193.
3. Access to and Use of Our Site
3.1 - Access to Our Site is free of charge.
3.2 - It is your responsibility to make any and all arrangements necessary in order to access Our Site.
3.3 - Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
4. Entire Agreement
4.1 - [These Terms apply to business customers only. These Terms do not apply to individual consumers as Membership Services are not offered for personal use (that is, not in connection with, or for use in, their trade, business, craft, or profession).]
4.2 - These Terms constitute the entire agreement between Us and you with respect to your purchase of Membership Plans and Membership Services from Us. You acknowledge that you have not relied upon any statement, representation, warranty, assurance, or promise made by or on behalf of Us that is not set out in these Terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based upon any statement herein.
5. Membership Plans, Membership Services, Pricing and Availability
5.1 - Subject to these Terms you are eligible for Our provision of Membership Services when you subscribe to one of Our Membership Plans and/or when you are purchase Membership Services.
5.2 - We offer the following three Membership Plans to Members:
Premium Membership also know as Tech Support Membership; and
VIP Membership also know as Grow Mode Membership;
5.3 - Premium Members are entitled to the following list of Membership Services:
Secure Offsite Backup;
Onsite Tech Support (on request);
Onsite Bug Fixes (on request);
WordPress Core Updates (on request);
Email advice updates;
Discounted Member’s Add-ons (defined as any request whether technical or strategic in nature, that falls outside the scope of any Membership as outlined herein).
5.4 - VIP & Grow Mode Members are entitled to the following list of Membership Services:
Dedicated Growth Manager
Monthly Strategy Call.
Data Studio Report
5.5 - We shall provide you with the following “Deliverables”:
5.5.1 - Dedicated Growth Manager
5.5.2 - Monthly Strategy Call.
5.5.3 - Data Studio Report
5.5.4 - Email advice
5.6 - Upon Our provision of the Deliverables, you accept and acknowledge that Our obligations to provide the Membership Services have been met, and receipt of the Deliverables constitutes your acceptance to continue the Membership Services, save for circumstances whereby you have provided notice to effectively terminate your Membership Plan under the Contract.
5.7 - For the avoidance of doubt, consultation calls do not accrue each month in the event that you are unable or unresponsive to a reach out for the purposes of scheduling a consultation call.
5.8 - We may from time to time change Our prices. Changes in price will not affect any Membership Plan that you have already purchased but will apply to any subsequent renewal or new Membership Plan. We will inform you of any change in price at least 30 calendar days before the change is due to take effect.
5.9 - Minor changes may, from time to time, be made to certain Membership Services, for example, to reflect changes in relevant laws and regulatory requirements, or to address technical or security issues. These changes will not alter the main characteristics of the Membership Services and should not normally affect your use of that Membership Services. However, if any change is made that would affect your use of the Membership Services, suitable information will be provided to you.
5.10 - Where any updates are made to Membership Services, that Membership Service will continue to match Our description of it as provided to you before you purchased your Membership Plan to access the Membership Services. Please note that this does not prevent Us from enhancing the Membership Services, thereby going beyond the original description.
5.11 - We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. Changes in price will not affect any order that you have already placed (please note sub-Clause 5.9 regarding VAT, however).
5.12 - All prices are checked by Us before We accept your order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your order, We will simply charge you the lower amount and continue processing your order. If the correct price is higher, We will give you the option to purchase the Membership Plan at the correct price or to cancel your order (or the affected part of it). We will not proceed with processing your order in this case until you respond. If We do not receive a response from you within seven (7) calendar days, We will treat your order as cancelled and notify you of this in writing.
5.13 - Prices on Our Site are shown exclusive of VAT. VAT will be added to the prices if applicable. If the VAT rate changes between your order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
6. Orders – How Contracts Are Formed
6.1 - Our Site will guide you through the process of purchasing a Membership Plan and/or specific Membership Services. Before completing your purchase, you will be given the opportunity to review your order and amend it. Please ensure that you have checked your order carefully before submitting it.
6.2 - If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give Us the accurate or complete information within a reasonable time of Our request, We will cancel your order and We may treat the Contract as being at an end. We will not be responsible for any delay in the availability of Membership Services that results from you providing incorrect or incomplete information.
6.3 - No part of Our Site constitutes a contractual offer capable of acceptance. Your order to purchase a Membership Plan and/or any Membership Services constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending you a Membership Service Confirmation by email. Only once We have sent you a Membership Service Confirmation will there be a legally binding Contract between Us and you.
6.4 - Membership Service Confirmations shall contain the following information:
6.4.1 - Confirmation of the Membership Plan ordered including full details of the main characteristics of the Membership Plan and Membership Services available as part of it;
6.4.2 - Fully itemised pricing for your Membership Plan including, where appropriate, taxes, and other additional charges; and
6.4.3 - The duration of your Membership Plan (including the start date, and the renewal date).
6.5 - In the unlikely event that We do not accept or cannot fulfil your order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you.
6.6 - Any refunds due under this Clause 6 will be issued to you as soon as possible, and in any event within fourteen (14) calendar days of the day on which the event triggering the refund occurs.
6.7 - Refunds under this Clause 6 will be made using the same payment method that you used when purchasing your Membership Plan.
7.1 - You agree that you must pay for the provision of Membership Services upon subscribing to one of Our Membership Plans and/or when purchasing Membership Services.
7.2 - The Membership Services covered by Our different Membership Plans and the prices are specified on Our Site.
7.3 - You must before the commencement of the provision of the Membership Services and/or Membership Plan provide Us and/or Our payment provider with valid, up-to-date and complete payment details.
7.4 - Payment for Membership Plans must always be made monthly in advance. Your chosen payment method will be charged when We process your order and send you a Membership Service Confirmation.
7.5 - You agree that We shall be authorized to charge your chosen payment method every month thereafter for the monthly fee for your chosen Membership Plan until the Membership Plan is terminated further to these Terms.
7.6 - You agree that We shall be authorized to charge your chosen payment method further to these Terms for any Membership Services purchased, when such Membership Services are not part of your Membership Plan, and for any applicable taxes and fees.
7.7 - Applicable for Membership Services that is not included in your Membership Plan is that such services will be priced on ad-hoc basis and We require a non-refundable deposit payment of 50% of the full fee prior to Our commencement of such work. Payment of the remainder of the full fee and any extra charges is required in advance of Our release of the Service Output.
7.8 - Payments due must be made in full, without any set-off, counterclaim, deduction, or withholding (except where any deduction or withholding of tax is required by law).
7.9 - We accept the following methods of payment on Our Site:
7.9.1 - Credit or debit cards (via Stripe); and
7.9.2 - PayPal.
7.10 - Payment processing may be performed and facilitated by a third-party, such as PayPal and Stripe, which have their own policies and terms in relation to that payment and data. We request that you observe these terms and policies before agreeing to these terms.
7.11 - If you do not make any payment due to Us on time, We will suspend your access to the Membership Services. For more information, please refer to sub-Clause 8.4. If you do not make timely payment, We may cancel the Contract. Any outstanding sums due to Us will remain due and payable, and interest shall accrue on a daily basis on any overdue amounts at an annual rate equal to 3% over the then current base lending rate of Natwest PLC Bank from time to time, commencing on the due date and continuing until fully paid, whether before or after judgment.
7.12 - If you believe that We have charged you an incorrect amount, please contact Us at email@example.com as soon as reasonably possible to let Us know.
8. Provision of Membership Services
8.1 - Membership Services appropriate to your Membership Plan will be available to you immediately when We send you a Membership Service Confirmation and will continue to be available for the duration of your Membership Plan (including any renewals), or until the Contract is otherwise ended.
8.2 - In some limited circumstances, We may need to suspend the provision of Membership Services and/or your access to and use of your Content Platform (in full or in part) for one or more of the following reasons:
8.2.1 - To fix technical problems or to make necessary minor technical changes;
8.2.2 - To update the Membership Services to comply with relevant changes in the law or other regulatory requirements; or
8.2.3 - To make more significant changes to the Membership Services.
8.3 - If We need to suspend availability of the Membership Services and/or your content platform for any of the reasons set out in sub-Clause 8.2, We will inform you in advance of the suspension and explain why it is necessary (unless We need to suspend availability for urgent or emergency reasons such as a dangerous problem with the Membership Services, in which case We will inform you as soon as reasonably possible after suspension).
8.4 - We may suspend provision of the Membership Services if We do not receive payment on time from you. If We do suspend provision of the Membership Services, We will inform you of the suspension.
8.5 - Applicable for all Membership Services is that We shall have no obligations to
8.5.1 - engage or interact with any third-party including but not limited to service providers and sub-contractors further to instruction or request from you; and
8.5.2 - action any request from you until all Our outstanding and payable invoices to you are fully paid up.
8.6 - Due to the nature of the Membership, We request that all Our Members undertake a collaborative approach to implement the strategic advice provided by Us in order to achieve the greatest potential for Members’ Content Platforms.
8.7 - You acknowledge that you shall be responsible for (i) the coordination of any decision-making with parties within your team and (ii) provision of Content in a form suitable for reproduction or incorporation into the Membership Services.
8.8 - In the event that your Content includes references or images of third parties and/or Content provided by third parties, you must have all necessary permissions relating to the use of the Intellectual Property from such third parties to permit Us to use and display the Content on your Content Platform.
8.9 - The provision of all Membership Services is subject to our Fair Use Policy, which applies to you and all Membership Services and is intended to ensure:
8.9.1 - the availability of the Membership Services to all Members; and
8.9.2 - that the Membership Services are not used in an unreasonable manner.
8.10 - We reserve the right to vary the terms of this Fair Use Policy from time to time.
8.11 - We may rely on the Fair Use Policy where your usage of the Membership Services is found to be unreasonable, as defined below.
8.12 - If We acting reasonably consider that your use of the Membership Services and/or Our Site is unreasonable (“Unreasonable Behaviour”), We may at Our sole discretion:
8.12.1 - suspend or limit the Membership Services (or any feature of it) to You; or
8.12.2 - terminate the Contract with immediate effect.
8.13 - Unreasonable Behaviour includes but is not limited to the following situations:
8.13.1 - you are unresponsive to Our emails of advice;
8.13.2 - you adversely affect other Members’ use of or access to the Membership Services by sending Us unreasonable requests;
8.13.3 - you request to reschedule a scheduled consultation call with Us more than three times in a calendar month;
8.13.4 - you request to cancel a scheduled consultation call with Us without at least 72 hours’ notice;
8.13.5 - you are repeatedly late to a consultation call with Us;
8.13.6 - you request that We liaise with third parties on your behalf; and
9. Intellectual Property, Licences and Third-Party Products and/or Services
9.1 - You agree that We own all rights to the Intellectual Property created in the provision of the Membership Services. We and Our licensors own all right, title, and interest in and to the Membership Services and the systems and networks used to provide the Membership Services including all modifications, improvements, upgrades and derivative works. You agree to assign all right, title, and interest you may have in the foregoing to Us. Except for the express rights granted herein, We do not grant any other licenses, whether express or implied, to any of Our Intellectual Property including software, services and products.
9.2 - Except as expressly stated herein, these Terms do not grant you any rights to, or in any Intellectual property or any other rights or licenses in respect of the Membership Services.
9.3 - All Our logos, designs, scripts and coding created during the provision of the Membership Services are Intellectual Property of Us.
9.4 - Intellectual Property owned by Us may not be used in connection with any product or service without Our prior written permission.
9.5 - Subject to Clause 9.6 when you purchase a Membership Plan to access Membership Services, We will grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the relevant Membership Services for commercial purposes. The licence granted to you does not give you any rights in Our Membership Services (including any material that We may licence from third parties).
9.6 - The licence granted to you under sub-Clause 9.5 is subject to the following usage permissions: You may freely copy, rent, sell, publish, republish, share, broadcast or otherwise transmit the Service Output (or any part of it) or make it available to your users and customers.
9.7 - When you purchase a Membership Plan to access Membership Services, you grant Us a limited, non-exclusive, non-transferable, non-sublicensable licence to use your Intellectual Property in order to provide you with the Membership Services in which your Intellectual Property shall be included.
9.8 - As part of the Membership Services, We may suggest that you acquire, install and use certain third-party software or services (“Third Party Software”). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether We assist you in the acquisition, installation, and/or use of Third Party Software. We have no responsibility for or rights to the Third Party Software and do not license Third Party Software to you or make any representation or warranty regarding the Third Party Software.
9.9 - When you purchase a Membership Plan to access Membership Services, you grant Us a limited, non-exclusive, non-transferable, non-sublicensable licence to use your account permissions and access your Content Platform. This includes that We require you to permit access for a contact email address provided by Us within your Google Analytics account. The email address we provide to you may change from time to time and by accepting these Terms, you agree to permit us to change Our contact email address and add an additional email address without any further reference to you to ensure We can provide the Membership Services as efficient as possible.
9.11 - If you migrate your Content Platform you will be redirected to third-party websites to acquire and use third-party products, including plugins and services that are not under Our control. Your use of any such third-party provider for migration purposes is at your own risk and you acknowledge that We have no liability arising from your use of such third-party providers.
9.12 - We shall hereby disclose that there may be a monetary relationship between Us and certain third-party providers (the “Affiliate” or collectively referred to as “Affiliates”) of products and/or services provided and/or recommended within the Membership Plans. This clause is provided for the purpose of disclosing Our financial relationship with Affiliates, advertisers, sponsors and other third parties that we work in order to optimize the Membership Services. In the event that you decide to purchase a product or service recommended by Us, We may receive additional compensation from the Affiliate stemming from that purchase. Notwithstanding the foregoing, We and the Representatives shall always provide our honest opinions and commercial experiences as they relate to the products and services that are recommended.
9.13 - Our Affiliates include or have included but is not limited to WP Engine and Fantasktic. Affiliates are subject to change at any time. Should you have any questions, comments or concerns in relation to the above, please contact us at firstname.lastname@example.org
10. Ending Your Membership Plan
10.1 - You may cancel your Membership Plan at any time, however subject to the minimum duration of your Membership Plan. The cancellation will take effect the day before the last day of the current subscription period.
10.2 - The minimum duration of the Membership Plans are as follows:
10.2.1 - Premium or Tech Support Membership - 3 months.
10.2.2 - VIP Membership - 6 months
10.2.3 - Grow Mode Membership - 6 months
10.3 - We cannot offer any refunds and you will continue to have access to the Membership Services for the remainder of your current Membership Plan (up until the renewal or expiry date, as applicable), whereupon the Contract will end.
10.4 - [You may cancel your subscription at any time within 14 calendar days (“Cooling Off Period”) from the date you signed up to the Membership Services provided that you have not received any or part of the Membership Services.]
10.5 - In the event that you cancel your Membership Plan and wish to reactivate it at a later date, the minimum duration of your membership Plan shall apply from the date you re-joined the Membership Plan.
10.6 - We may terminate or suspend your Membership Plan and/or access to Membership Services with immediate effect if, in the sole discretion of Us:
10.7 - you are in breach of any of these Terms (including but not limited to the Fair use Policy) or any license for Third Party Software;
10.7.1 - your use of the Membership Services is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Membership Services, Our network, or the use and enjoyment of Our other users;
10.7.2 - We receive an order from a court to terminate the provision of the Membership Services;
10.7.3 - We for any reason cease to offer the Membership Services;
10.7.4 - you are no longer Our customer; or
10.7.5 - We determine that you are abusing the Membership Services.
10.8 - We may refuse to accept your request for the provision of the Membership Services and/or for renewal or re-subscription of your Membership Plan, following a termination or suspension of your use of the Membership Services.
10.9 - If you wish to exercise your right to cancel under this Clause 10, you may inform Us of your cancellation in any way you wish; however, requests must be in writing and directed via Our formal routes of communication (email, post) and not to any member of Our team. Cancellation by email or by post is effective from the date on which We receive your message.
11. Our Liability
11.1 - Subject to sub-Clause 11.4, We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity, or for any indirect or consequential loss arising out of or in connection with any contract between you and Us.
11.2 - We make no warranties, express or implied, with respect to the Membership Services and your potential social media growth upon joining a Membership Plan. You accept that your sole remedy shall be your ability to terminate the Membership Services and the Membership Plan. Subject to sub-Clause 11.4, Our total liability to you for all other losses arising out of or in connection with any contract between you and Us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be either £100 or 50% of the total sums paid by you under the contract in question, whichever is the lower sum.
11.3 - You are solely responsible for maintaining the confidentiality and security of your Content Platform and for all activities that occur on or through your Content Platform. You are required to immediately notify Us of any security breach of your Content Platform and we accept no liability for any losses arising out of the unauthorised use of such.
11.4 - Nothing in these Terms seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); for fraud or fraudulent misrepresentation; or for any other matter in respect of which liability cannot be excluded or restricted by law.
11.5 - We will not be liable to you if any of the Membership Services are compromised and/or you are negatively impacted in any way due to but not limited to unauthorized third-party interference including hacking of servers, vulnerabilities or attacks, disruption of data, down time, technical server issues, software issues, system issues, usage issues, navigation issues, performance issues and/or compatibility issues.
12. Events Outside of Our Control (Force Majeure)
12.1 - We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic, pandemic or natural disaster, or any other event that is beyond Our reasonable control.
12.2 - If any event described under this Clause 12 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms:
12.2.1 - We will inform you as soon as is reasonably possible;
12.2.2 - We will take all reasonable steps to minimise the delay;
12.2.3 - To the extent that We cannot minimise the delay, Our affected obligations under these Terms (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
12.2.4 - We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Membership Services as necessary;
13. Communication and Contact Details
13.1 - If you wish to contact Us for matters relating the Membership Services, your Membership Plan or with general questions, you may contact Us by email at email@example.com.
13.2 - For matters relating to cancellations, please contact Us by email at firstname.lastname@example.org or refer to the relevant Clauses above.
13.3 - We reserve the right to monitor and/or record all telephone calls for training and security purposes.
13.4 - Members acknowledge that, from time to time, We may wish to refer to Our relationship with you as a Member in Our promotional literature and marketing materials. On acceptance of these Terms, you consent to being referenced in such promotional material with the inclusion of images, words and feedback for the duration of the Membership Plan and thereafter subject to any withdrawal of your consent.
13.5 - We reserve the right to include the wording “Powered by chloédigital” on any Member’s Content Platform for the duration of the Membership Plan. The word “chloédigital” shall incorporate a hyperlink to Our Site and the wording as a whole shall be of a reasonable size and be located in a reasonably prominent and unobscured position on the Content Platform.
14. Confidentiality Covenant
14.1 - For the purposes of these Terms Confidential Information shall include confidential or proprietary information relating to:
14.1.1 - the business, customers, clients, or suppliers of the Disclosing Party; and
14.1.2 - the operations, processes, product information, trade secrets, know-how, or technical information of the Disclosing Party.
14.2 - Information shall not be (or shall cease to be) Confidential Information if and to the extent that any of the exceptions set out in Clause 17 apply.
15. Receiving Party’s Confidentiality Obligations
15.1 - The Receiving Party shall, subject to the provisions of Clause 17, at all times maintain as secret and confidential and shall not disclose, use, exploit, or reproduce any part or the whole of the Confidential Information directly or indirectly for any purposes other than carrying out the Contract without the express written consent of the Disclosing Party.
15.2 - The Receiving Party shall take all reasonable organizational, physical, and technical measures to preserve the secrecy and confidentiality of the Confidential Information.
15.3 - Nothing in these Terms shall prevent the Receiving Party from using mere skills and experience acquired by the Receiving Party or any of its Representatives prior to, or in the course of the Membership Plan.
15.4 - Nothing in these Terms shall prevent Us from using anonymized data based on Our performance of the Membership Services and Confidential information including for analytical purposes.
16. Permitted Disclosure
16.1 - The Receiving Party may disclose to its Representatives such of the Confidential Information as is reasonably necessary for the carrying out of the Membership Services provided that it obtains from such Representatives written undertakings which shall be on substantially the same terms as in these Terms.
17. Mandatory Disclosure
17.1 - Subject to the provisions of sub-Clause 17.2, the Receiving Party may disclose Confidential Information only to the extent that such disclosure is required by law, by any court of competent jurisdiction, or by any government agency or other regulatory or taxation authority of competent jurisdiction lawfully requesting such disclosure.
17.2 - Prior to disclosure under sub-Clause 17.1, the Receiving Party shall, to the extent permitted by law, notify the Disclosing Party in writing in advance of such disclosure. If prior notification is not permitted by law, the Receiving Party shall, to the extent permitted by law, inform the Disclosing Party of the disclosure and the circumstances surrounding it as soon as is reasonably practicable after the disclosure has taken place.
18. Disclosure of Personal Data – Personal Data Processing
18.1 - If the Confidential Information incorporates certain Processed Personal Data which is to be disclosed by the Disclosing Party to the Receiving Party this Clause 18 establishes the framework for the processing of the Processed Personal Data by the Receiving Party in its capacity as a data processor on behalf of the Disclosing Party in its capacity as a data controller. The Processed Personal Data shall be disclosed by the Disclosing Party to the Receiving Party only to the extent reasonably necessary for the carrying out of the Contract.
18.2 - Each party shall comply at all times with their respective obligations as data controller and data processor and the rights of data subjects, and all other applicable requirements under the Data Protection Legislation. This Clause 18 is in addition to, and does not relieve, remove, or replace either party’s obligations under the Data Protection Legislation. Any material breach of the Data Protection Legislation by either party shall, if not remedied within fourteen (14) calendar days of written notice from the other party, give the other party grounds to terminate the Contract with immediate effect.
18.3 - The Disclosing Party shall ensure it has in place all required notices and consents in order to enable the lawful transfer of the Processed Personal Data to the Receiving Party for the duration and purposes of the Contract.
18.4 - The Receiving Party shall, with respect to the Processed Personal Data and its performance of the Membership Services:
18.4.1 - process the Processed Personal Data only on the written instructions of the Disclosing Party unless the Receiving Party is otherwise required to process the Processed Personal Data by law. The Receiving Party shall promptly notify the Disclosing Party of such processing unless prohibited from doing so by law;
18.4.2 - ensure that it has in place appropriate technical and organisational measures to protect against the unauthorised or unlawful processing of, and against the accidental loss or destruction of, or damage to, the Processed Personal Data, having regard to the state of technological development and the cost of implementing any such measures;
18.4.3 - ensure that any of its Representatives to whom the Processed Personal Data is to be disclosed are subject to contractual obligations in relation to confidentiality and data protection that bind those Representatives and that are substantially the same as the obligations imposed upon the Receiving Party by the Contract;
18.4.4 - assist the Disclosing Party at the cost of the Disclosing Party in complying with its obligations under the Data Protection Legislation relating to security, impact assessments, breach notifications, and consultations with the Information Commissioner’s Office and any other applicable supervisory authorities or regulators;
18.4.5 - inform the Disclosing Party about the receipt of data subject access requests and providing reasonable assistance in complying with the same;
18.4.6 - not disclose or otherwise release any Processed Personal Data in response to a data subject access request without prior consultation with the Disclosing Party, whenever reasonably possible;
18.4.7 - assist the Disclosing Party at the cost of the Disclosing Party in responding to any other data subject request;
18.4.8 - notify the Disclosing Party of any breach of the Data Protection Legislation without undue delay;
18.4.9 - notify the Disclosing Party of any personal data breach affecting the Processed Personal Data without undue delay;
18.4.10 - delete or return, at the request of the Disclosing Party, the Processed Personal Data and any and all copies thereof on the termination or expiry of this Agreement, subject to any legal requirement to retain any applicable personal data; and
18.4.11 - maintain all necessary complete and accurate records and other information to demonstrate compliance with this Clause 18.
18.5 - The Receiving Party shall have the right to sub-contract the processing of the Processed Personal Data to a third-party processor without the prior written consent of the Disclosing Party, provided that the Receiving Party shall enter into a written agreement with that third-party processor incorporating terms which are substantially similar to those contained in this Clause 18. The Receiving Party shall remain fully liable for all acts or omissions of any such third-party processor so appointed.
18.6 - We may, at any time and on at least thirty (30) calendar days’ notice, alter this Clause 18, replacing it with any applicable data processing clauses or similar terms that form part of an applicable certification scheme. Such terms shall apply and replace this Clause 18 by attachment to this Agreement.
18.7 - You shall indemnify Us against all liabilities, costs, expenses, damages, and losses (including, but not limited to, any direct, indirect, or consequential losses, loss of profit, loss of business opportunity, loss of reputation, and all interest, penalties, and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by Us arising out of or in connection with your (or your Representatives’) breach of the Data Protection Legislation provided that We provide you with prompt notice of any such claim, full information about the circumstances giving rise to the claim, reasonable assistance in dealing with the claim, and the sole authority to manage, defend, and/or settle the claim.
19. Proprietary Rights
19.1 - The Confidential Information and all Intellectual Property Rights subsisting therein shall remain the property of the Disclosing Party (or its licensors, as appropriate) and the disclosure of the Confidential Information to the Receiving Party shall not confer upon the Receiving Party any rights whatsoever in any part of the Confidential Information.
20. Exceptions to Non-Disclosure and Confidentiality
20.1 - The obligations set out in these Terms relating to Confidential Information shall not apply to any information that:
20.1.1 - is already known to, or in the possession of, the Receiving Party at the time of its disclosure by the Disclosing Party, and the Receiving Party is free of any other obligations of confidentiality with respect to it;
20.1.2 - is in, or comes into, other than through any breach of the Contract or other wrongful act or default of the Receiving Party, general circulation in the public domain;
20.1.3 - is received by the Receiving Party from a third party free of any obligations of confidentiality similar to those set out in in these Terms, provided such receipt is not of itself a breach of the Contract;
20.1.4 - is, prior to disclosure by the Disclosing Party, already in the possession of the Receiving Party having been independently developed by the Receiving Party;
20.1.5 - is disclosed to a third party by the Disclosing Party free of any obligations of confidentiality similar to those set out in these Terms;
20.1.6 - is approved for disclosure in writing by the Disclosing Party;
20.1.7 - is declared by the Disclosing Party in writing to no longer be confidential;
20.1.8 - is required to be disclosed by the Receiving Party under the Freedom of Information Act 2000; or
20.1.9 - is required by law, by any court of competent jurisdiction, or by any government agency lawfully requesting the same to be disclosed provided that the Receiving Party notifies the Disclosing Party in advance of such disclosure.
21.1 - You hereby expressly and irrevocably indemnify and hold Us harmless against all claims, actions, proceedings, losses, damages, expenses and costs arising out of or in connection with the use of the Membership Services or the non-availability of the Membership Services and/or your Content Platform.
21.2 - You agree that this discharge of liability will apply to Us and Our Representatives and affiliated companies. You agree that this discharge of liability will apply to any and all proceedings, debts, claims and demands (both in law and equity) which you have had in the past, present or may have in the future arising directly or indirectly out of your use of Our Site and/or Membership Services.
21.3 - You hereby agree that We and Our affiliated companies including Our Representatives shall have no liability for any damage caused by errors made in connection with the Membership Services.
21.4 - You accept that all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this agreement. Nothing in the Contract and the Terms excludes the liability for death or personal injury caused by Our negligence or for fraud.
21.5 - You hereby agree that We shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under the Contract.
21.6 - You agree to indemnify Us against all claims, losses, expenses, damages and costs relating to your breach of these Terms and/or the Contract.
22. How We Use Your Personal Information (Data Protection)
22.1 - All personal data that We may use will be collected, processed, and held in accordance with the provisions of the Data Protection Legislation and your rights thereunder.
23. Other Important Terms
23.1 - We may transfer (assign) Our obligations and rights under these Terms (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms will not be affected and Our obligations under these Terms will be transferred to the third party who will remain bound by them.
23.2 - You may not transfer (assign) your obligations and rights under these Terms (and under the Contract, as applicable) without Our express written permission.
23.3 - The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms.
23.4 - If any of the provisions of these Terms are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms. The remainder of these Terms shall be valid and enforceable.
23.5 - No failure or delay by Us in exercising any of Our rights under these Terms means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms means that We will waive any subsequent breach of the same or any other provision.
23.6 - We may revise these Terms from time to time including but not limited to in response to changes in relevant laws and other regulatory requirements. We will give you reasonable advance notice of the changes via email or with clear information on Our Site. You are responsible for periodically reviewing these Terms and your continued use of the Site, the Membership Plan and/or the Membership Services shall constitute your acceptance of these Terms as amended.
24. Law and Jurisdiction
24.1 - These Terms, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
24.2 - If you are a business, any disputes concerning these Terms and/or the Contract, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.